Due to COVID-19 precautions our current hold times may be longer than usual. If your call is not urgent please email customerservice@swmc.com or visit our website at swmc.com to make a payment and view your account status. If you choose to leave a voicemail, please let us know a convenient time to reach you, and we will prioritize your preference. You may also choose to remain on hold.
Sun West is committed to providing assistance to our borrowers who have been impacted and are experiencing hardships due to the Coronavirus Disease (COVID-19). We are here to help you and will be working within the assistance parameters established by applicable federal, state, and Investor guidelines to assist you in retaining your home.
If your ability to pay was impacted in any way, please contact us, or download a copy of the Loss Mitigation assistance package by clicking the link at the bottom of this page. A Sun West Customer Service Specialist is standing by to answer any questions you may have. Please call us at (800) 345-7884 Mon-Fri 7:00 AM to 7:00 PM PT.
For your convenience, this portal will allow you to upload documents directly to Sun West Mortgage Company, Inc. Please upload your Loss Mitigation Assistance Application and any additional supporting documents here. We will contact you within five business days to acknowledge receipt and let you know if you need to send additional information or documents. A Sun West Customer Service Specialist is standing by to answer any questions you may have. Please call us at (800) 345-7884 Mon-Fri 7:00 AM to 7:00 PM PT.
